Terms & Conditions

Effective date: April 24th 2020

OVERVIEW

This website is operated by York Region Hot Tubs & Pools. Throughout the site, the terms “we”, “us” and “our” refer to York Region Hot Tubs & Pools. York Region Hot Tubs & Pools offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Click here to view our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

PRODUCTS

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

DELIVERY / SHIPPING

Free delivery is available for orders over $50 (before taxes) to customers in Ajax, Whitby, Oshawa, Courtice and Bowmanville. 

Delivery is available for orders over $100 (before taxes) to customers in Pickering and Newcastle for a fee of $30. 

All orders will be delivered within 2 business days.

RETURNS

We will gladly accept returns for any reason within 30 days of the date we deliver the items to you. There is no re-stocking or handling fee, but we do ask you to pre-pay shipping or drop it off at the store. Please contact us if you’d like to return anything.

Location

13045 Yonge Street
Richmond Hill, ON
L4E 1A3

Hours

Mon-Fri: 10am - 5pm
Sat: 10am - 5pm
Sun: CLOSED

Call Us

Hot Tub and Swim Spa Repair Services

I need HELP now!

Do you have a technical problem with your hot tub that requires our professional attention? Our expert team at York Region Pools & Hot Tubs is here to help! Whether you have an issue with your pump, filter, heater, or any other part of your hot tub, we’ve seen it before and we know how to fix it.

Hot Tub ($65/wkly) and Swim Spa ($100/wkly) Maintenance Services

If you’re having problems with a chemical imbalance or water clarity issues in your hot tub, look no further than York Region Pools & Hot Tubs. Our professional and experienced technicians will know how to get your hot tub looking sparkling new again! We provide ongoing weekly hot tub maintenance services that include:

  • Testing the hot tub water.
  • Adding weekly maintenance chemicals.
  • Cleaning all hot tub surfaces.
  • Cleaning the hot tub cover.
  • Adding balancing chemicals (if needed).
  • Cleaning the hot tub filter (if needed).

Hot Tub Drain & Fill ($274.99) Swim Spa Drain and Fill ($374.99)

Draining and refilling your hot tub can be a huge pain. Take the headache out of changing your hot tub water by hiring the professionals at York Region Pools & Hot Tubs to do it for you! Our expert technicians will first drain your hot tub, then properly clean all of the hot tub surfaces, deep clean the filters. Once the hot tub has been fully cleaned we will then start the refilling process so that there will be no FLO errors when you turn the hot tub back on.  Swim Spa customer encouraged to use bulk water delivery to refill your spa quickly.

Hot Tub Cover Replacements

Is your old hot tub cover getting heavy? Has it started lift around the edges? It may be time to replace it. At York Region Pools & Hot Tubs, we offer Canadian made, environmentally friendly, CFC free foam insulating covers that are custom made to fit your hot tub. We can also deliver your new cover and remove and dispose of your old cover.

Chemical Deliveries

Need some chemicals but don’t have time to make it to the store? No problem! Just give us a call to place your chemical order and we can deliver it right to your backyard!